TruNarrative is a third party that validates the identity of users and companies. They review the documentation shared with them and make a careful decision on whether or not it's valid and don't have legal issues operating with Toqio.

Every customer that decides to use TruNarrative's services needs to have the configuration in the Admin portal done. This is done by Toqio's internal teams.

From the 'Configuration' tab: select TruNarrative's 'View details' option. There will be a form that needs to be completed:

How does TruNarrative work?

When your information is sent to be validated, TruNarrative has its own internal process to validate the users:

• For Spain, a physical person must review all the documentation and proof of life verifications. This process could take a while longer. They will decide if they are valid or not.
• For the UK, for example, it can be automated machines doing all the validations, so the process usually takes less time.

The status of each user or company that is completing this process is visible in TruNarratives' dashboard. And if rejected, the reasons why.