Onboarding your users
The public onboarding will allow companies and users to register into Toqio's system. Compliance will allow us to verify the identify and validity of the users and companies using Toqio's system.
Onboarding and Compliance Overview
The public onboarding will allow different companies or users to register on the Toqio platform. Once the registration is done and the user has set up the credentials, they will have to go through the compliance process to validate their identity and legal information about the company if needed.
Terms you Need to Know
| Word | Definition |
|---|---|
| KYC | Know Your Customer |
| KYB | Know Your Business |
| TruNarrative | Third-party that validates the identity and documentation of new registered clients. |
FAQs
Q: Is it possible to skip the compliance process?
A: Yes, you can select override compliance process when creating from the Admin portal.
Q: Do we have to do the compliance process with TruNarrative?
A: Toqio only uses TruNarrative as a compliance processor. However, customers can have their own compliance processor if preferred.
Q: Can we customise the compliance process?
A: Not yet.
Q: My registration link has expired, how can I get a new one?
A: Your Administrator can send a new one.
Q: My user has been rejected in the compliance process, what do I do now?
A: Your user will need to run the compliance process again.
Q: I want to register with a country that is not on the list. Is it possible?
A: No, it's not currently possible. Some countries are marked as forbidden due to some legislation.
Updated 12 months ago