User management and security email types

User management and security email types

SECURITY_CODE_FORGOT

The email type is used to send a security code via email to users who have forgotten their existing security code.

Recipient: Merchant user

Variables

subject: The subject line of the email, which can be customised
customer: The name of the customer associated with the user
name: The name of the user receiving the email notification.
companyName: The name of the company associated with the user's profile.
linkUrl: The URL that directs users to the page where they can create a new security code.

SECURITY_CODE_CONFIRMATION
The email type is used to send confirmation emails to users who have been sent a security code to access their account.

Recipient: Merchant user

Variables
subject: The subject line of the email, which can be customised
customer: The name of the customer associated with the user
name: The name of the user receiving the email notification about their security code confirmation.
companyName: The name of the company associated with the user's account.

WRONG_SEC_CODE_WARNING_EMAIL
The email type is used to notify users when they have reached three consecutive incorrect security code attempts.

Recipient: Merchant user

Variables
customer: The name of the customer associated with the user
name: The name of the user receiving the email notification about their failed security code attempts.
dateTime: The date and time at which the three failed security code attempts occurred.
newSecCodeLink: The URL that directs users to the page where they can request a new security code, ensuring they can update their account security.
newPasswordLink: The URL that directs users to the page where they can update their credentials, in case they have also forgotten their password.

WRONG_SEC_CODE_BLOCKED_USER

The email type is used to notify users when their account has been blocked due to multiple consecutive incorrect security code attempts.

Recipient: Merchant user

Variables
customer: The name of the customer associated with the user
name: The name of the user receiving the email notification about their account being blocked.

RESET_PASSWORD_ADMIN_TO_BLOCKED_USER
The email type is used to send a password recovery email from the admin portal to users whose accounts have been blocked due to multiple incorrect security code attempts.

Recipient: Merchant user
Variables
customer: The name of the customer associated with the user
name: The name of the user receiving the email notification about their password reset.
companyName: The name of the company associated with the user's profile.
linkUrl: The URL that directs users to the page where they can create a new password, ensuring they can regain access to their blocked account.

WRONG_SEC_CODE_ADMIN_TO_UNBLOCKED_USER
The email type is used to send an informative email to users when their blocked account has been unblocked by an administrator due to multiple incorrect security code attempts.

Recipient: Merchant user
Variables
customer: The name of the customer associated with the user
name: The name of the user receiving the email notification about their account being unblocked.
companyName: The name of the company associated with the user's profile.
newSecCodeUrl: The URL that directs users to the page where they can create a new security code, ensuring they can maintain their account security.
newPasswordUrl: The URL that directs users to the page where they can update their password, providing an additional layer of security.

DELETED_USER_DIRECTOR
The email type is used to inform director users when a user has been deactivated within their merchant account. This email serves as an essential notification, ensuring that directors are aware of changes in user access and account status.

Recipient: Director user

Variables
subject: The subject line of the email, which can be customised
customer: The name of the customer associated with the user
directorName: The name of the director receiving the email notification.
userName: The name of the deactivated user being informed about in the email.
companyName: The name of the company associated with the user's profile.

mailSupport: The email address for support, which can be included in the email as a resource for further assistance.
phoneSupport: The phone number for support, providing an additional resource for users to seek assistance if needed.

DELETED_END_USER
The email type is used to send an email notification to a deleted user, informing them that their account has been removed from the platform.

Recipient: Merchant user

Variables
subject: The subject line of the email, which can be customised
customer: The name of the customer associated with the user
userName: The name of the deleted end-user receiving the email notification.

mailSupport: The email address for support, which can be included in the email as a resource for further assistance.
phoneSupport: The phone number for support, providing an additional resource for users to seek assistance if needed.

WRONG_OTP_USER_UNBLOCKED
The email type is used to send an access recovery email from the Admin portal to users who have been blocked as a result of entering a wrong OTP.

Recipient: Merchant user

Variables
subject: The subject line of the email, which can be customised
customer: The name of the customer associated with the user
name: The name of the user receiving the email notification.

linkUrl: The URL that directs users to the login page, where they can access their profile and regain account access.

WRONG_OTP_USER_BLOCKED

The email type is used to notify users that their account has been blocked due to multiple failed One-Time Password (OTP) attempts.

Recipient: Merchant user

Variables
subject: The subject line of the email, which can be customised
customer: The name of the customer associated with the user
name: The name of the user receiving the email notification about their blocked account.

WRONG_OTP_USER_WARNING

The email type is used to send a warning email to users who have entered an incorrect One-Time Password (OTP).

Recipient: Merchant user

Variables
subject: The subject line of the email, which can be customised
customer: The name of the customer associated with the user
name: The name of the user receiving the email notification about their OTP warning.
date: The date and time when the failed OTP attempts occurred.

RESET_PASSWORD_WARNING_EMAIL
The email type is used to send a warning email to users who have experienced multiple failed login attempts due to incorrect passwords.

Recipient: Merchant user

Variables
subject: The subject line of the email, which can be customised
customer: The name of the customer associated with the user
name: The name of the user receiving the email notification about their password warning.
dateTime: The date and time when the failed login attempts occurred.
linkUrl: The URL that directs users to the page where they can create a new password, ensuring they can regain account access and maintain security.

RESET_PASSWORD_BLOCKED_USER

The email type is used to send a notification to users when their account has been blocked due to multiple failed login attempts.

Recipient: Merchant user

Variables
subject: The subject line of the email, which can be customised
customer: The name of the customer associated with the user
name: The name of the user receiving the email notification about their blocked account and the requirement to reset their password.